Technical support
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For questions about using the app, downloads, or purchases, start with the answers below or contact the developer by email.
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FAQ
The answer might be right here
Why can't I download templates on iPhone or iPad?
Template downloads are available only in the Mac version of DevAsset. You can browse template details and screenshots on other devices, then choose a folder and download on Mac.
Which templates require a purchase?
CiviWiki and CashFlow are free to download. WishView requires an in-app purchase. The purchase sheet in the App Store shows the current price.
How do I restore my WishView purchase?
On Mac, use the Apple Account used for the original purchase, open the WishView template details, and choose Restore Purchases. Check your network connection first. If the issue continues, email us with the details.
How do I copy sample code?
Open an example and use the copy button in the code section, or open the full code view and select the part you need. Some demos let you adjust settings before viewing the corresponding code.
What if a download fails?
Check your connection and write access to the destination folder, then cancel and retry in the Mac app. If it still fails, send us the template name and the exact error.
Why are some spatial demos unavailable?
Some spatial interactions require Apple Vision Pro, a compatible system, and the relevant permissions. Features such as hand tracking may need authorization through a system prompt. Manage permissions in system settings.
For details about photo selection, hand tracking, and other data handling, read our Privacy Policy.